What community platform should I use?

In the past 6–8 months, I’ve been asked the same question about a dozen times from clients and colleagues.  What platform should I build my community on?  This seemingly harmless question can spark hours of discussion and debate.  If you’re planning on starting an...

The Gravity Rule

When helping brands and organizations think through community strategy, we are asked a handful of questions by almost everyone. They fall into three major categories: · Overall approach and program design · ROI · Resource allocation The first two are very specific to...

The Tower of Babble

There is a story about the Tower of Babel in which a great tower was built in the city of Babylon thousands of years ago. Babylon was a cosmopolitan city, many of the citizens were very impressed with themselves.  They were very important.  They did important things. ...