Conflicting goals for content marketing can create ineffective business results when audience needs do not come first. The pressure to produce new and relevant content can actually result in fewer ‘leads’ if the authors are not continuously working to address the ‘must-haves’ of their readers. Content creators have to be vigilant that their organization’s ultimate goals for improved ROI can be achieved by providing issue-specific and relevant information at the right time and place—and in the format preferred by the audience.

Making this challenge even more daunting, content has to be shaped to fit the specific needs of multiple decision-makers. In B2B marketing, ‘buying centers’ are the ‘new normal’ for major capital investment decisions. Buying centers can be comprised of C-suite executives, sales, marketing, technical and line-of-business managers who each bring a particular point-of-view to the decision-making process. Navigating these myriad wants and needs can be achieved by applying best practices in the content marketing process.

Content marketers have their choice of many technical tools to document the content process, plan publication, automate the function, track the ROI and continuously nurture the interests of their audience(s). But the tools alone do not guarantee success. It will require knowledge of the psychology of decision-making and an understanding of the interaction among multiple decision makers. Social science, more than just computer science, is a vital combination that will determine success. For step-by-step instructions into the process of content marketing click here for a copy of Content Supply Chain. It will provide a roadmap to success.

Cheryl Treleaven

Cheryl Treleaven


Engaging your customers is at the heart of successful marketing programs. For more than 20 years, Cheryl has been building and executing content and thought leadership strategies designed to do just that. She is excited to be applying that well-honed skill to a help companies like Microsoft, Cisco, 3M, Intel, Capital One and Barclaycard tap into their stakeholder communities and build sophisticated content strategies.

Her experience base spans a range of industries – from technology and financial services to retail, travel, consumer products and healthcare. Cheryl has served as an integral member of her clients’ marketing teams, providing counsel on marketing and brand strategy, thought leadership, media relations, product introductions, and event management.

Prior to joining ComBlu, Cheryl spent 10 years leading corporate marketing for large, complex organizations.