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TL’s Role in Customer Experience

Almost every customer experience (CX) professional understands the three main stages of the customer lifecycle: pre-purchase, purchase, and post-purchase. But in many instances, customer experience is relegated to a post-purchase service and support activity.

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#NEVERFORGET – HOW COULD WE?

September 11, 2018
As I watched the news this morning, I was moved by the families reciting the names of the 2977 lost this day in 2001. For them, #neverforget is painfully real. Since that fateful day, we’ve been humbled by the stories of courage by everyday heroes – like a 24-yr old stock broker, a DC tour guide, flight attendants and passengers who stepped up to help others along side first responders and active and former military. In honor of those brave [...]

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