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Featured Article: Thought Leaderships Role Customer Experience

Almost every customer experience (CX) professional understands the three main stages of the customer lifecycle: pre-purchase, purchase, and post-purchase. But in many instances, customer experience is relegated to a post-purchase service and support activity.

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Ready for Machine Learning and Artificial Intelligence? 2018 is the Year of “Press Pause”

January 10, 2018
This post was originally written by ComBlu's Kathy Baughman and featured on Oracle's blog, Smarter CX. Machine learning and artificial intelligence will take over mundane tasks across the enterprise, freeing people up for more strategic activities. In preparation, more organizations will “press pause” to ascertain their readiness across three dimensions: processes, systems, and talent. All need to be optimized to ensure [...]

Continue Reading: Ready for Machine Learning and Artificial Intelligence? 2018 is the Year of “Press Pause”