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TL’s Role in Customer Experience

Almost every customer experience (CX) professional understands the three main stages of the customer lifecycle: pre-purchase, purchase, and post-purchase. But in many instances, customer experience is relegated to a post-purchase service and support activity.

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Is Your CX Transformation a Culture-Obsessed Quantum Change or a Hologram?

October 30, 2018
This post was written by ComBlu partner Steven Keith, Founder of CX Pilots.  Leaders of professional services firms who are tasked with implementing CX programs are often looking for the best way to join the Client Experience movement without too much distraction from the day-to-day operation of their businesses.  In some cases, CX leaders strapped with low levels of executive and employee support, feel like they have to somehow make a CX [...]

Continue Reading: Is Your CX Transformation a Culture-Obsessed Quantum Change or a Hologram?