Dell TechCenter Social Ecosystems

Provide a way for members to easily discover content in an extremely robust and complicated wiki structure.

Strategy

  • Develop a sliding wiki navigation that is intuitive enough to provide context as to where you currently are within the wiki structure, as well as allow you to quickly see what other content is available without leaving the current page.

Results

  • Built a widget that can be placed on any community page.
  • Leveraged jQUERY so the slide functionality is accessible through mobile devices.
  • Integrated with onsite development teams.
  • Supported testing and deployment of the widget.

ComBlu’s Role

  • Interviewed Dell TechCenter members to identify current navigation trouble points.
  • Developed user scenarios and use cases.
  • Developed creative assets.
  • Created widget.